Job Description
Join our award-winning luxury hotel as an Evening Receptionist and become the heart of our guest experience! We're seeking a polished professional to manage our front desk during evening hours, ensuring seamless check-ins, exceptional service, and flawless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Tampa location. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Manage evening guest check-ins/checkouts with efficiency and warmth
- Handle phone inquiries and reservations using Opera PMS system
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and security teams
- Assist with guest requests and issue resolution
- Prepare nightly reports and secure cash handling procedures
- Maintain lobby cleanliness and professional ambiance
Qualifications
- 1+ years hospitality or front desk experience required
- Proficient in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic computer literacy and data entry proficiency
- Professional appearance and customer-first mindset