Job Description
Join our award-winning team at Premier Hospitality Group as a Full-Time Evening Receptionist! We're seeking a polished professional to be the first point of contact for our luxury hotel guests during evening hours. This role offers a competitive salary, comprehensive benefits, and opportunities for career growth in Portland's vibrant hospitality scene. If you thrive in dynamic environments and excel at creating memorable guest experiences, we encourage you to apply today!
Responsibilities
- Manage front desk operations during evening shifts (3:00 PM - 11:00 PM)
- Provide exceptional guest service including check-ins, check-outs, and concierge assistance
- Handle multi-line phone systems and manage reservations via property management software
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams to ensure guest safety
- Resolve guest inquiries and complaints with professionalism
- Prepare nightly reports and manage office supplies inventory
Qualifications
- Minimum 2 years of front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work independently and multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon driver's license and clean driving record
- Basic knowledge of Portland attractions and local transportation