Job Description
Join our award-winning downtown Milwaukee team as an Evening Receptionist! We're seeking a polished professional to be the face of our luxury hotel during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the city. If you thrive in fast-paced hospitality settings and excel at creating memorable guest experiences, we want to meet you!
Responsibilities
- Manage front desk operations during evening/night shifts (4 PM - 12 AM)
- Check in/out guests, process payments, and manage reservations
- Handle guest inquiries with exceptional service and problem-solving skills
- Coordinate with security and housekeeping teams for seamless operations
- Maintain accurate records and prepare shift reports
- Uphold brand standards through professional appearance and demeanor
Qualifications
- 1+ years of front desk or customer service experience required
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask and remain calm under pressure
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions preferred