Job Description
Join our dynamic team at Apex Solutions Group where flexibility meets opportunity! We're seeking a Customer Support Specialist to deliver exceptional experiences while enjoying a customizable schedule. This hybrid role blends remote work with in-office collaboration, allowing you to maintain work-life balance without compromising career growth. Our Atlanta-based team thrives on innovation, and you'll be instrumental in shaping our client success strategies.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Collaborate cross-functionally to troubleshoot technical issues and product enhancements
- Maintain detailed documentation of customer interactions and solutions
- Analyze support metrics to identify process improvement opportunities
- Train new team members on best practices and company protocols
- Develop proactive solutions to reduce recurring customer issues
Qualifications
- 3+ years in customer support or related field
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to adapt schedule between 8AM-6PM core hours
- Experience with remote work tools (Slack, Zoom, Asana)
- Bachelor's degree or equivalent experience
- Strong problem-solving and conflict resolution abilities