Job Description
Join TechFlow Solutions as a Flexible Schedule Customer Service Specialist and enjoy the perfect work-life balance! We're seeking dynamic professionals to deliver exceptional support while working around your schedule. This hybrid role combines remote flexibility with in-office collaboration in our vibrant Minneapolis headquarters. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a fast-growing tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to address complex technical issues
- Contribute to process improvement initiatives for enhanced customer experience
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Availability to work flexible shifts including evenings/weekends