Job Description
Urgent Opportunity in the Heart of NYC! Urban Solutions Inc. is immediately hiring passionate individuals for both part-time and full-time Customer Service Specialist roles. Enjoy unprecedented flexibility in scheduling while making a tangible impact in our clients' lives.
Join our dynamic team where your work-life balance matters. We offer competitive compensation, comprehensive training, and a supportive environment designed to help you thrive. Whether you're a student, professional, or career changer, our adaptable schedules accommodate your needs.
What We Offer:
- Competitive hourly pay ($22-$35)
- Flexible day/evening/weekend shifts
- Remote and hybrid options available
- Clear advancement pathways
- Health benefits for full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving frameworks
- Maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Proactively identify upsell opportunities based on client needs
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in flexible, fast-paced environments
- Strong time management and organizational abilities
- Empathetic approach to customer interactions
- Must be authorized to work in the US