Job Description
Join our dynamic team as a Part-Time Entry-Level Tech Support Specialist in San Jose! Enjoy flexible scheduling while launching your career in tech. We provide comprehensive training and a supportive environment to help you grow professionally. This role offers remote flexibility with occasional in-office collaboration, perfect for students or career changers seeking work-life balance. Apply today to start your journey with a forward-thinking company!
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior engineers on complex solutions
- Stay updated on emerging tech trends and products
- Maintain high customer satisfaction metrics
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/macOS systems
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Comfortable with flexible scheduling (evenings/weekends)
- Valid California driver's license (for occasional site visits)