Job Description
Join FlexiWork Solutions, a leader in flexible employment opportunities! We're seeking dynamic Part-Time Customer Specialists to deliver exceptional client experiences with unmatched schedule flexibility. Perfect for students, parents, or professionals seeking work-life harmony. Enjoy competitive pay, remote options, and a supportive team environment. Transform your career on your terms today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and resolve billing discrepancies efficiently
- Update CRM records and maintain accurate documentation
- Collaborate with team to improve service protocols
- Complete 15+ customer interactions per shift
- Participate in weekly training sessions
- Meet KPIs for response time and resolution rates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Positive attitude with problem-solving mindset