Job Description
Transform your work-life balance with our flexible part-time opportunity in Indianapolis! Apex Solutions Group is seeking energetic Customer Service Specialists to join our award-winning team. Enjoy customizable schedules including evenings, weekends, and hybrid options while delivering exceptional client experiences. Perfect for students, parents, or professionals seeking supplemental income with growth potential.
Join a culture that values flexibility and professional development. We offer competitive compensation, comprehensive training, and a supportive environment where your contributions make a real difference. Apply today and take control of your schedule without sacrificing career growth!
Responsibilities
- Delocate inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and maintain detailed case records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and empathy skills
- Strong problem-solving and multitasking abilities
- Flexibility to work 20-30 hours/week across shifts
- Reliable internet for hybrid work options