Job Description
Join our dynamic team at Detroit Community Services and make a real impact in your community! We're urgently hiring dedicated individuals for evening and weekend shifts to deliver exceptional service to our diverse clientele. This flexible part-time role offers competitive pay, comprehensive training, and the opportunity to work in a supportive environment while serving Detroit residents. Perfect for students, parents, or anyone seeking a rewarding evening schedule with no nights required. Apply now and start your journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening/weekend hours
- Process registrations, inquiries, and service requests with accuracy and efficiency
- Maintain detailed client records and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to community outreach initiatives during assigned shifts
- Uphold service excellence standards while maintaining a positive team environment
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or related experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently and manage multiple priorities
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Valid Michigan driver's license (if field visits required)
- Pass background check and drug screening