Job Description
Join FlexiWork Solutions and transform your schedule! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences while enjoying unmatched flexibility. This role is perfect for students, parents, or professionals seeking work-life balance without compromising career growth. Our modern downtown Cleveland office offers a collaborative environment where your contributions directly impact customer satisfaction and team success.
With 15-25 weekly hours and fully customizable shifts, you'll maintain your personal commitments while advancing your customer service expertise. We provide comprehensive training, competitive benefits, and a supportive culture that values autonomy and achievement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage order processing and account maintenance using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate customer records
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid Ohio driver's license (occasional local travel required)