Job Description
Transform your work-life balance with FlexCare Solutions! We're seeking passionate individuals for flexible evening and weekend shifts in our Phoenix customer service center. Enjoy competitive pay, comprehensive training, and a supportive environment while making meaningful connections with clients.
Join our award-winning team where your schedule matters. Perfect for students, parents, or professionals seeking supplemental income with minimal commute. We value diversity and offer growth opportunities into full-time roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions using CRM systems with 100% accuracy
- Collaborate with team members to maintain service standards
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Adapt to changing priorities during peak weekend hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Flexible availability for evenings (4 PM - 10 PM) and weekends
- Strong problem-solving and conflict resolution abilities