Job Description
Transform your evenings into extra cash with our flexible part-time opportunities! FlexiWork Solutions is seeking motivated Evening Customer Service Associates in Austin to join our dynamic team. Enjoy weekly pay, no weekends, and a supportive environment that values your time. Perfect for students, parents, or anyone seeking supplemental income with zero experience required – we provide comprehensive training!
Why Join Us?
- Weekly paychecks via direct deposit
- Guaranteed 20-25 hours/week (4-5 shifts)
- Free parking and transit reimbursement
- Advancement opportunities to team lead roles
Responsibilities
- Handle inbound customer inquiries via phone and chat with empathy and efficiency
- Process transactions and resolve billing discrepancies
- Update customer records in CRM systems with 99% accuracy
- Collaborate with day team for seamless handovers
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Participate in weekly performance reviews
- Adhere strictly to PCI compliance protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Reliable evening availability (Mon-Fri 4PM-10PM)
- Basic computer literacy and typing speed (30 WPM)
- Strong communication skills in English
- Ability to multitask in fast-paced environments
- No prior experience required – training provided
- Positive attitude with problem-solving mindset
- Must pass background check