Job Description
Join our dynamic team at NexComm Solutions where flexibility meets opportunity! We're urgently hiring motivated individuals for part-time Customer Service Specialist roles in Jacksonville. Enjoy a schedule that adapts to your lifestyle while delivering exceptional client experiences. Our supportive environment offers competitive compensation and growth potential in a thriving industry.
Perfect for students, parents, or professionals seeking work-life balance, this role combines remote and on-site responsibilities. We provide comprehensive training and a collaborative culture where your contributions are valued. Start your flexible career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless service delivery
- Maintain high customer satisfaction metrics
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms
- Exceptional time management and multitasking abilities
- Positive attitude and team-oriented mindset