Job Description
Join our dynamic team at Milwaukee Community Services and enjoy the perfect work-life balance with our flexible part-time schedule! We're seeking passionate individuals to deliver exceptional customer experiences while accommodating your personal commitments. This role offers weekday, weekend, and evening shifts to fit your unique schedule, making it ideal for students, parents, or professionals seeking supplementary income. Our supportive environment provides comprehensive training and opportunities for growth within a mission-driven organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adapt to flexible scheduling including evenings, weekends, and holidays as needed
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Previous customer service experience preferred but not required
- Exceptional communication and problem-solving abilities
- Strong organizational skills with attention to detail
- Comfortable working independently and as part of a team
- Reliable transportation to our downtown Milwaukee location
- Ability to adapt to changing schedules with advance notice