Job Description
Join our dynamic team at Detroit Community Services and enjoy the perfect work-life balance with our flexible part-time opportunities! We're seeking passionate individuals to deliver exceptional customer experiences while maintaining control over your schedule. This role offers competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community.
Our ideal candidates thrive in fast-paced settings and value the freedom to arrange work around personal commitments. With shifts available mornings, afternoons, and evenings, you'll find the perfect fit for your lifestyle while advancing your career in customer service.
Responsibilities
- Deliver outstanding customer support across multiple channels (phone, email, in-person)
- Resolve inquiries efficiently while maintaining service quality standards
- Manage appointment scheduling and administrative documentation
- Collaborate with cross-functional teams to enhance service delivery
- Participate in ongoing training programs to develop new skills
- Maintain accurate customer records and data entry systems
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication abilities
- Proficiency with Microsoft Office suite
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Valid Michigan driver's license (if applicable to role)