Job Description
Join ConnectSphere Solutions as a Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling options. We're seeking empathetic professionals to deliver exceptional customer experiences while maintaining control over your work hours. Ideal for students, parents, or anyone seeking supplemental income with a reputable Indianapolis-based company.
This hybrid role combines remote flexibility with occasional on-site collaboration at our downtown Indianapolis headquarters. Our comprehensive training program ensures you'll thrive while supporting our diverse client portfolio across healthcare, retail, and tech sectors.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with sales team to upsell premium services
- Maintain detailed customer records in Salesforce CRM
- Participate in bi-weekly team training sessions
- Identify process improvement opportunities
- Adhere to HIPAA compliance protocols for health-related inquiries
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week with flexible scheduling
- Strong problem-solving and conflict resolution abilities
- Comfortable with remote collaboration tools (Slack, Zoom)
- Available for occasional weekend shifts (max 8 hours/month)