Job Description
Join our award-winning team at Apex Solutions Group and transform your career with unmatched flexibility! We're seeking dynamic Part-Time Customer Service Specialists in Philadelphia to deliver exceptional client experiences while enjoying work-life balance. With 15+ years in the industry, we offer competitive compensation, remote-friendly options, and growth opportunities for dedicated professionals.
Why Choose Us?
- Premium hourly rates ($18-$22) with performance bonuses
- 100% flexible scheduling (evenings/weekends available)
- Comprehensive paid training and certification programs
- Health benefits for 30+ hour schedules
- Modern remote work infrastructure
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve complex technical issues using CRM and knowledge bases
- Upsell premium services while maintaining customer satisfaction
- Document interactions in Salesforce with precision
- Collaborate with Tier-2 support on escalated cases
- Maintain 95%+ customer satisfaction scores
- Participate in bi-weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency in Salesforce and Zendesk platforms
- Exceptional conflict resolution and active listening skills
- Ability to work independently with minimal supervision
- Strong typing speed (50+ WPM)
- Flexible availability including weekends
- High school diploma or equivalent required
- Technical troubleshooting certification preferred