Job Description
Join FlexWork Solutions and take control of your schedule while earning extra cash! We're hiring enthusiastic Part-Time Customer Service Representatives in Charlotte, NC. Perfect for students, parents, or anyone seeking flexible hours with competitive pay. Enjoy a supportive environment, comprehensive training, and opportunities for growth.
Why Work With Us?
- Flexible scheduling (evenings/weekends available)
- Competitive hourly pay + performance bonuses
- Modern downtown Charlotte office
- Free parking and transit benefits
- Path to full-time roles for top performers
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems
- Collaborate with team on complex cases
- Meet quality and productivity targets
- Stay updated on product knowledge
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication & problem-solving skills
- Ability to type 35+ WPM
- Proficiency with Microsoft Office
- Flexible availability (15-25 hrs/week)
- Positive, patient demeanor