Job Description
Join Premier Support Solutions as a Customer Service Specialist and enjoy the flexibility of evening and weekend shifts! We're seeking dynamic individuals who thrive in fast-paced environments while maintaining work-life balance. This role offers competitive pay, comprehensive training, and opportunities for growth. Whether you're a student, parent, or professional seeking supplemental income, our flexible schedule accommodates your lifestyle while delivering exceptional customer experiences.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge bases and troubleshooting protocols
- Maintain accurate customer records in CRM systems while meeting quality metrics
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Adapt to flexible scheduling including evenings (4 PM - 12 AM) and weekends (Sat/Sun)
- Contribute to team goals by meeting performance benchmarks and customer satisfaction targets
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient in multitasking with strong problem-solving abilities
- Reliable transportation and consistent availability for assigned shifts
- Basic technical aptitude with willingness to learn proprietary software
- Positive attitude and resilience in high-pressure situations