Job Description
Join FlexConnect Solutions and transform your work-life balance with our flexible evening and weekend shifts! We're seeking passionate Customer Specialists in Charlotte to deliver exceptional support during high-demand hours. Perfect for students, parents, or anyone seeking non-traditional hours, this role offers competitive compensation and a supportive remote-first environment. No weekend-only commitment – choose shifts that fit your schedule while building meaningful customer relationships.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening/weekend hours
- Resolve technical issues and product questions with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with daytime teams for seamless handoffs
- Identify opportunities for process improvements
- Maintain product knowledge through continuous learning
- Meet/exceed customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or tech support experience
- Exceptional written and verbal communication skills
- Comfortable working independently in remote settings
- Strong problem-solving abilities under pressure
- Available for 20-30 hours/week across evenings (4PM-11PM) and weekends
- Proficient with CRM software and multitasking tools
- Reliable high-speed internet connection