Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Baltimore! We're seeking motivated individuals with flexible schedules to deliver exceptional support during evening hours. Enjoy competitive pay, a modern work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking a rewarding part-time career with adaptable hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and process orders efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with day shift teams for seamless handovers
- Meet performance metrics for response time and resolution
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Ability to work flexible evening/night shifts (10 PM - 6 AM)
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Comfortable with remote collaboration tools