Job Description
Join FlexCare Solutions and transform your schedule with our flexible evening and weekend opportunities! We're seeking dedicated Customer Service Associates to deliver exceptional experiences while maintaining work-life balance. Perfect for students, parents, or professionals seeking supplemental income, our Cleveland-based roles offer competitive pay and supportive team culture. Enjoy autonomy in your schedule while making meaningful connections with clients across healthcare and retail sectors. Training provided with advancement opportunities for high performers.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, scheduling, and service issues using CRM systems
- Document interactions accurately in compliance with HIPAA regulations
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge through ongoing training modules
- Support weekend inventory reconciliation and reporting tasks
Qualifications
- High school diploma or equivalent; college students encouraged
- Minimum 6 months customer service or retail experience
- Strong communication and problem-solving abilities
- Reliable transportation and punctuality for shift-based work
- Basic proficiency with Microsoft Office and ticketing systems
- Ability to adapt to changing priorities in fast-paced environment
- Flexibility to work evenings (4 PM-10 PM) and weekends