Job Description
Join FlexConnect Solutions and embrace work-life balance with our flexible evening remote positions! We're immediately hiring motivated individuals to deliver exceptional customer support during evening hours (5 PM - 10 PM EST). This fully remote role offers the perfect blend of professional growth and personal flexibility, allowing you to thrive while supporting our diverse client base across the US.
As a key member of our dynamic team, you'll handle customer inquiries via chat, email, and phone, resolve technical issues, and contribute to a positive customer experience. No commute, no office politics – just impactful work on your terms. Full training provided, with immediate start dates available for qualified candidates.
Responsibilities
- Respond to customer inquiries through digital channels (chat/email) and phone support during evening shifts
- Resolve technical issues and provide product guidance for software/hardware clients
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities for process improvements and share feedback
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Reliable high-speed internet and quiet home workspace
- Strong verbal/written communication skills with empathetic approach
- Proficiency with CRM platforms (e.g., Zendesk, Salesforce)
- Ability to work independently during evening hours (5 PM - 10 PM EST)
- Problem-solving mindset and adaptability to changing priorities
- Basic knowledge of Microsoft Office and troubleshooting tools