Job Description
Are you looking for a job that fits your life rather than fitting your life around your job? Apex Support Solutions is currently seeking motivated individuals to join our team as Evening Part-Time Customer Service Representatives in Jacksonville, FL.
We specialize in providing top-tier support services and pride ourselves on our employee-centric culture. We understand the modern worker's need for flexibility, which is why we offer a range of shift options and a weekly pay schedule designed to help you plan your finances with confidence.
Why You Should Apply:
- Weekly Pay: Get paid every week, so you don't have to wait for bi-weekly checks.
- Flexible Schedule: Choose shifts that work around your school, family, or other commitments.
- Remote/Hybrid Options: Enjoy the convenience of working from home or our downtown Jacksonville office.
- Career Growth: We invest in our team members with regular training and advancement opportunities.
Join a company where your contribution is valued and your schedule is yours to manage.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone and email during evening shifts.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with cross-functional teams to troubleshoot complex issues.
- Document all customer interactions and feedback for continuous improvement.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work evening hours (e.g., 4:00 PM to 12:00 AM).
- Excellent verbal communication skills and a professional phone demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection if working remotely (Hybrid work available).