Job Description
Join Coastal Connect Solutions as a Flexible Evening Part-Time Customer Specialist and transform your evenings into rewarding opportunities! We're seeking dynamic individuals to join our innovative team in San Diego, offering unmatched schedule flexibility for students, parents, and professionals. Enjoy competitive pay ($18-$22/hr), comprehensive training, and a supportive culture that values work-life balance. This role combines remote flexibility with in-person client interactions at our modern downtown hub, perfect for those seeking evening hours without compromising career growth.
As a key member of our customer experience team, you'll leverage cutting-edge technology to deliver exceptional service while maintaining complete control over your evening schedule. Our commitment to flexibility means you'll work 20-25 hours weekly with customizable start/end times between 3 PM - 11 PM.
Responsibilities
- Deliver exceptional customer service through virtual and in-person channels during evening hours
- Manage client accounts and resolve inquiries using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and maintain accurate documentation of client interactions
- Identify upselling opportunities and contribute to revenue growth targets
- Participate in evening training sessions to enhance product knowledge
- Adhere to company security protocols while handling sensitive client data
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 1 year customer service or retail experience
- Availability for 20-25 hours/week between 3 PM - 11 PM
- Proficiency with digital tools and willingness to learn new systems
- Strong communication skills with ability to multitask in fast-paced environments
- Valid California driver's license for occasional client site visits
- Proven ability to work independently with minimal supervision