Job Description
Join our award-winning team as a Flexible Evening Part-Time Customer Service Representative! We're seeking motivated individuals seeking work-life balance with evening shifts in the vibrant Houston area. This entry-level role offers competitive pay, comprehensive training, and opportunities for growth within a supportive environment.
At Dynamic Solutions Inc., we believe in empowering our employees with flexible scheduling options while delivering exceptional customer experiences. Perfect for students, parents, or anyone seeking supplemental income with adaptable hours. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to escalate complex issues when necessary
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team goals while maintaining high customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication skills with clear and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Reliable internet connection for remote work component
- Flexible availability between 5 PM - 11 PM, Monday-Friday
- Positive attitude and problem-solving mindset