Job Description
Join our dynamic team at Horizon Solutions Group and unlock a career with unmatched flexibility! We're seeking enthusiastic Evening Part-Time Customer Specialists to deliver exceptional service during peak hours. This role offers the perfect work-life balance with evening shifts, ideal for students, parents, or anyone seeking a rewarding part-time career in Houston's thriving business district. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized.
Responsibilities
- Deliver outstanding customer service via phone, email, and live chat during evening hours
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Process transactions and update customer accounts accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain organized digital records
- Identify upsell opportunities to enhance customer experience
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (entry-level welcome)
- Strong communication and problem-solving abilities
- Comfortable working evening shifts (typically 4 PM - 10 PM)
- Basic computer proficiency with Microsoft Suite
- Customer service experience preferred but not required
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to excellence
- Authorization to work in the United States