Job Description
Join Horizon Solutions Group and transform your evenings into rewarding career opportunities! We're seeking motivated individuals to join our dynamic team in Charlotte, NC with immediate openings for flexible evening part-time roles. Enjoy a balanced lifestyle while making a meaningful impact in our fast-paced customer service environment. No weekends required - perfect for students, parents, or professionals seeking supplemental income. Comprehensive training provided with rapid advancement paths.
Why Choose Horizon Solutions Group?
- Competitive hourly wages + performance bonuses
- 100% remote-friendly evening shifts (4:00 PM - 10:00 PM)
- Health benefits available for 20+ hour/week employees
- Tuition reimbursement program
- Free professional development workshops
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours
- Resolve complex technical issues using our proprietary knowledge base
- Process orders and transactions with 99% accuracy
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams for seamless issue resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to troubleshoot hardware/software issues
- Flexible availability between 4:00 PM - 10:00 PM EST
- Reliable high-speed internet connection
- Pass background check and drug screening