Job Description
Join our dynamic team at Horizon Connect Solutions and transform your evenings into rewarding opportunities! We're seeking passionate individuals to deliver exceptional customer experiences through flexible evening shifts in Columbus, Ohio. Enjoy competitive pay, comprehensive training, and a supportive environment that values work-life balance. Perfect for students, parents, or anyone seeking supplemental income with adaptable scheduling. Apply today to start your journey with a company that invests in your growth!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Resolve technical issues and product concerns using our knowledge base
- Document interactions accurately in CRM systems
- Collaborate with day-team members for seamless service continuity
- Meet/exceed customer satisfaction targets
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication skills
- Basic computer proficiency with multitasking ability
- Reliable transportation to our Columbus hub
- Availability for 20-25 hours/week (4-5 evening shifts)
- Positive attitude and problem-solving mindset