Job Description
Join FlexWork Solutions and revolutionize your work-life balance with our flexible evening part-time roles in Jacksonville, FL. We empower professionals to thrive with adaptable schedules while delivering exceptional service to our clients. Enjoy competitive pay, remote-friendly options, and a supportive culture that values your unique talents. Whether you're balancing studies, family commitments, or personal pursuits, our evening shifts (4 PM - 12 AM) offer the flexibility you need without compromising career growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining 95%+ customer satisfaction
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed case records
- Identify process improvement opportunities and contribute to team training
- Adapt to fluctuating workloads during peak evening hours
Qualifications
- Minimum 1 year customer service experience in fast-paced environments
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to cover weekend shifts as needed
- High school diploma or equivalent; associate's degree preferred
- Valid U.S. work authorization