Job Description
Join our dynamic team at Horizon Support Services and enjoy the perfect work-life balance with our flexible evening part-time positions! We're seeking motivated individuals to provide exceptional customer support during our peak evening hours (4 PM - 10 PM). This role offers remote flexibility with occasional in-person collaboration at our modern San Diego headquarters. Enjoy competitive compensation, comprehensive training, and a supportive culture that values your contributions. Whether you're a student, parent, or professional seeking supplemental income, this opportunity adapts to your schedule while building valuable career experience.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels during evening hours
- Resolve product inquiries, technical issues, and billing concerns with efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives for enhanced service delivery
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Exceptional verbal and written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work