Job Description
Join FlexiCare Solutions as a Evening Part-Time Customer Service Representative and enjoy the perfect work-life balance! We're urgently hiring motivated individuals to deliver exceptional client support during evening hours in Sacramento, CA. This flexible role offers competitive pay, comprehensive training, and a supportive team environment. If you're seeking a part-time position with evening hours that fits your schedule while making a meaningful impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM systems with accurate information
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Availability for 20-30 hours/week between 4 PM - 11 PM
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced evening environment
- Reliable transportation to downtown Sacramento location