Job Description
Join our dynamic team at Nexus Solutions and unlock the freedom of a flexible schedule! We're seeking motivated Evening & Night Shift Customer Specialists to deliver exceptional service while accommodating your lifestyle. Perfect for students, parents, or anyone seeking work-life balance, our part-time roles offer competitive pay and growth opportunities in Atlanta's thriving business district.
Enjoy the benefits of a structured yet adaptable schedule, comprehensive training, and a supportive work environment. Whether you're an early bird or night owl, our evening (4 PM - 10 PM) and night shift (10 PM - 6 AM) options ensure you can earn while living life on your terms.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during assigned evening/night shifts
- Resolve inquiries efficiently using CRM systems and internal knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams during peak hours and escalations
- Adhere to quality standards and performance metrics
- Contribute to process improvement initiatives
- Support after-hours client operations for enterprise accounts
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong communication skills and problem-solving abilities
- Comfortable working independently during non-traditional hours
- Basic proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Reliable transportation for late-night shifts
- Positive attitude and adaptability to changing priorities