Job Description
Join our dynamic team at Apex Solutions Inc. and unlock the perfect work-life balance with our flexible evening part-time positions in New York City. We're seeking passionate individuals who thrive in customer-facing roles while enjoying adaptable hours that accommodate your schedule.
As a Customer Specialist, you'll become the face of our innovative tech solutions, delivering exceptional service to diverse clients across industries. This role combines remote flexibility with in-person collaboration at our modern Manhattan hub, offering competitive compensation without sacrificing personal time.
Why Choose Apex Solutions?
- Market-leading compensation with performance incentives
- Comprehensive training and career advancement pathways
- Health benefits and retirement plans (even for part-time roles)
- Cutting-edge technology and collaborative work environment
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening shifts
- Resolve complex technical issues and product inquiries with precision
- Maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to enhance service quality
- Identify upselling opportunities to drive revenue growth
- Participate in weekly training sessions to stay updated on products
- Meet key performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (5 PM - 11 PM) weekends
- Valid U.S. work authorization required