Job Description
Join Nexus Solutions Group as a Flexible Evening Customer Service Specialist and transform your evenings into a rewarding career opportunity! We're urgently hiring motivated professionals who thrive in dynamic, flexible environments. This role offers the perfect balance for students, parents, or anyone seeking evening hours with competitive pay and growth potential. Enjoy a supportive culture, cutting-edge training, and the chance to make a real impact while maintaining your daytime commitments.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening shifts
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with day teams for seamless service continuity
- Identify upsell opportunities and enhance customer retention
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or technical support experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in evening hours (5 PM - 11 PM)
- Problem-solving mindset with attention to detail
- Reliable transportation to our San Jose hub