Job Description
Join FlexCare Solutions Inc., a leader in customer experience innovation, and unlock your potential with our flexible evening part-time opportunities! We're seeking passionate individuals to join our dynamic team in Charlotte, NC, where work-life balance meets professional growth. Enjoy competitive pay, comprehensive training, and a supportive environment designed to help you thrive. Whether you're a student, parent, or career changer, our evening shifts (5 PM - 10 PM) offer the flexibility you need without compromising on impact. Apply today and transform your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed performance metrics for call handling and resolution times
- Adhere to company policies and security protocols for data protection
- Contribute to continuous improvement initiatives for customer service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or related experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-centric approach
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and adapt to changing priorities
- Reliable transportation and punctual attendance record
- Positive attitude and commitment to teamwork