Job Description
Join FlexiCare Solutions and enjoy the perfect work-life balance with our evening and weekend part-time positions! We're seeking dedicated Customer Service Representatives in Fresno to deliver exceptional support while earning weekly pay. This role is ideal for students, parents, or anyone seeking flexible hours without sacrificing compensation.
As a key member of our team, you'll handle inquiries via phone and chat, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. We provide comprehensive training and a supportive environment where your contributions are valued. Apply today and start your career with a company that prioritizes your growth!
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including first-call resolution and customer satisfaction
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings (4 PM - 12 AM) and weekends
- Basic computer proficiency with typing 35+ WPM
- Reliable transportation to Fresno facility