Job Description
Join our award-winning customer support team at NexConnect Solutions! We're urgently seeking passionate Evening Customer Service Specialists to provide exceptional remote support during flexible evening hours (4 PM - 12 PM CST). This role offers the perfect work-life balance with fully remote options, competitive pay, and growth opportunities within our expanding tech company.
As a cornerstone of our client success team, you'll resolve technical inquiries, troubleshoot software issues, and deliver personalized solutions. Enjoy our modern benefits package including paid training, performance bonuses, and monthly team-building events. We provide all necessary equipment – just bring your problem-solving skills and positive attitude!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including response times and CSAT scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong typing skills (45+ WPM) and proficiency with CRM software
- Excellent communication skills with clear, patient demeanor
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet connection for remote work
- Flexibility to work evenings and occasional weekends