Job Description
Join Tampa Bay Connect and transform your career with our flexible evening remote opportunities! We're seeking passionate Customer Service Specialists to deliver exceptional experiences during evening hours while enjoying the freedom of remote work. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay, comprehensive training, and a supportive digital-first culture. Grow your skills while making meaningful connections with our diverse client base across the Tampa Bay area.
Our commitment to flexibility means you'll control your schedule within evening windows (4 PM - 12 AM EST), with full-time options available for high performers. Plus, enjoy 100% remote work with all equipment provided!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve technical inquiries and troubleshoot client issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution rates and customer satisfaction
- Stay current on product knowledge and service protocols
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills with empathetic approach
- Proficient with digital tools and remote work platforms
- Reliable high-speed internet and quiet home workspace
- Ability to multitask and prioritize in fast-paced environment
- Flexible availability during evening shifts (4 PM - 12 AM EST)
- Self-motivated with strong problem-solving abilities