Job Description
Transform your free time into extra cash with FlexWork Solutions! We're seeking dynamic part-time Customer Service Specialists to join our Indianapolis team. Enjoy flexible scheduling, competitive pay, and the opportunity to develop valuable skills while helping customers. Perfect for students, professionals, or anyone seeking supplemental income. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently using our CRM system
- Process orders and transactions accurately
- Document customer interactions and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Availability to work 15-25 hours weekly (evenings/weekends)
- No prior experience required – training provided