Job Description
Join Apex Solutions Inc. as a Flexible Evening Customer Service Specialist and transform your work-life balance! We're seeking dynamic professionals to deliver exceptional client experiences during evening hours while enjoying the freedom of a flexible schedule. Our Jacksonville team thrives on innovation, growth, and mutual respect, offering competitive compensation and a supportive environment where your contributions truly matter. If you're passionate about helping others and value work-life harmony, this is your perfect opportunity.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with exceptional professionalism
- Resolve product/service issues using problem-solving skills and empathy
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including response time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability for evening shifts (3 PM - 11 PM)
- High school diploma or equivalent (college degree preferred)
- Positive attitude and solution-oriented mindset