Job Description
Join Global Support Solutions as a Flexible Evening Customer Service Representative and transform your evenings into rewarding career growth! We're seeking enthusiastic individuals with no prior experience to deliver exceptional customer experiences during our evening shift (5 PM - 10 PM). Enjoy a supportive environment where your dedication is valued, and gain transferable skills while maintaining your daytime commitments.
Our Tucson-based team thrives on innovation and work-life balance, offering fully remote options after training. If you're a natural problem-solver with a passion for helping others, this is your perfect entry point into the customer service industry.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using our knowledge base tools
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with day-shift teams for seamless customer handoffs
- Meet performance metrics for call quality and resolution times
- Participate in weekly virtual training sessions to enhance product knowledge
- Contribute to process improvement initiatives through team feedback
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication and active listening skills
- Reliable high-speed internet connection for remote work
- Ability to multitask effectively in a fast-paced environment
- Basic computer proficiency with Windows/Mac operating systems
- Flexible availability during evening hours (20-25 hrs/week)
- Positive attitude and willingness to learn new technologies