Job Description
Launch your career with ConnectCare Solutions – a leader in customer experience! We're seeking motivated Entry-Level Customer Service Representatives with flexible evening schedules in New York, NY and Texas. Enjoy competitive pay, comprehensive paid training, and opportunities for advancement. Perfect for students, career changers, or anyone seeking work-life balance!
Why Join Us?
• Flexible evening shifts (4-12 PM)
• No experience necessary – full training provided
• Remote-friendly options available
• Health benefits for part-timers (20+ hrs/week)
• Career growth paths to leadership roles
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our knowledge base and troubleshooting guides
- Document interactions accurately in CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet for remote work
- Flexibility to work evenings and some weekends
- Customer service experience preferred but not required
- Basic computer proficiency (Windows/Mac, MS Office)