Job Description
Join UrbanConnect Solutions as a Flexible Evening Customer Service Associate and transform your evenings into a rewarding career path! We're seeking motivated individuals with no prior experience to deliver exceptional support to our diverse clientele. Enjoy the freedom of a customizable schedule with shifts between 4 PM - 11 PM, perfect for students, parents, or anyone seeking work-life balance. Our comprehensive training program ensures you'll gain valuable skills in communication, problem-solving, and digital tools – all while earning competitive wages. Work in a vibrant downtown Portland office with modern amenities and a supportive team culture. Apply today and start your journey with a company that invests in your growth!
Responsibilities
- Deliver professional customer support via phone, email, and chat during evening hours
- Resolve inquiries and troubleshoot technical issues using our CRM system
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to enhance customer experience and process efficiency
- Adhere to company policies and maintain confidentiality standards
- Participate in ongoing training to develop new skills
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Ability to work independently in a fast-paced environment
- Flexibility to adapt to changing schedules and priorities
- Positive attitude and commitment to exceptional service
- Valid Oregon ID or driver's license