Job Description
Join FlexiWork Solutions and transform your evenings into rewarding opportunities! We're seeking dedicated Evening Customer Service Specialists with flexible schedules in the vibrant heart of New York City. Enjoy weekly pay, a supportive remote work environment, and the freedom to balance work with your life. As a key member of our dynamic team, you'll deliver exceptional service while building your career on your terms.
Why Work With Us?
- Guaranteed weekly pay via direct deposit
- 100% remote evening shifts (5 PM - 10 PM EST)
- Comprehensive paid training
- Advancement opportunities to full-time roles
- Health benefits eligibility after 90 days
Responsibilities
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Process transactions and update customer accounts in real-time
- Collaborate with support teams to resolve complex issues
- Maintain detailed documentation of all customer interactions
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet workspace