Job Description
Looking to boost your income with flexible hours? Join FlexHire Solutions as a Customer Service Specialist and turn your spare time into extra cash! We're seeking energetic professionals in Washington DC to deliver exceptional support while enjoying competitive pay and a dynamic work environment. Perfect for students, freelancers, or anyone seeking supplemental income. Full-time opportunities also available for high performers.
Why Join Us?
- Competitive hourly wages with weekly payouts
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Clear career advancement paths
- Modern remote-friendly work options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Collaborate with team to improve service quality
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed: 45+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently in remote settings
- Reliable high-speed internet and quiet workspace
- Availability for 20-40 hours/week