Job Description
Are you looking for a part-time job that offers the perfect work-life balance? Apex Tech Solutions is seeking a dedicated Evening/Weekend Technical Support Specialist to join our expanding team in Austin, Texas. In this role, you will be the first point of contact for our clients, resolving technical issues with a smile and efficiency.
We value our employees and understand the importance of flexibility. This position allows you to enjoy your evenings and weekends free from work stress, making it ideal for students, retirees, or those looking to supplement their income without burnout.
Why Apply?
- Flexible scheduling tailored to your lifestyle.
- Competitive hourly pay ($18 - $22/hr).
- Remote-friendly work environment.
Responsibilities
- Provide tier 2 technical support via phone and email during evening and weekend shifts.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Document all support interactions and resolutions in the CRM system.
- Escalate complex issues to senior engineering teams promptly.
- Maintain a high customer satisfaction rating through clear communication.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- 1+ years of experience in customer service or technical support.
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- Must be available to work evenings (4 PM - 12 AM) and weekends.