Job Description
Are you a night owl looking for a rewarding career in the heart of San Francisco?
Bay Area Night Operations is seeking a dedicated Evening & Weekend Technical Support Specialist to join our high-impact team. We offer the flexibility of part-time evening shifts with competitive pay and a modern, supportive work environment.
In this role, you will be the first line of defense for our clients during peak off-hours, ensuring seamless service delivery and technical excellence.
Responsibilities
- Provide high-quality technical support to clients via chat, email, and phone during evening and weekend shifts.
- Diagnose and troubleshoot software and hardware issues remotely.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the day-shift team to ensure continuity of support.
- Stay updated on product knowledge and technical procedures.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills and attention to detail.
- Reliable internet connection and home office setup if remote.
- Ability to work rotating evening shifts and weekends as required.