Job Description
Are you a passionate problem solver looking for a flexible schedule that perfectly fits your lifestyle? TechSolutions Texas is seeking a dedicated Technical Support Specialist to join our elite support team. We pride ourselves on delivering top-tier service to our clients, and we need someone with your skills to help us maintain our high standards during our critical evening and weekend shifts.
In this role, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently and professionally. If you thrive in a dynamic environment and want to build a career in IT support, we want to hear from you.
Why Join Our Team?
- Flexible Hours: Enjoy a healthy work-life balance with our dedicated evening and weekend shifts.
- Competitive Compensation: Earn a competitive hourly rate of $20.00 - $28.00.
- Modern Environment: Work with cutting-edge tools and technologies in a collaborative, inclusive culture.
Responsibilities
- Provide exceptional technical troubleshooting and customer support via phone, email, and remote desktop sessions.
- Diagnose and resolve complex hardware and software issues for a diverse client base.
- Maintain accurate, detailed, and timely documentation of all support tickets and interactions.
- Escalate unresolved issues to senior engineering teams while providing regular status updates.
- Collaborate with cross-functional departments to identify root causes of recurring technical problems.
- Conduct basic training sessions for clients on software usage and best practices.
Qualifications
- High school diploma or GED equivalent required; Associate degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Windows and Mac operating systems, as well as common office applications.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends on a rotating schedule.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Familiarity with help desk software (e.g., Zendesk, Jira, ServiceNow) is a plus.